Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems. If you feel you will need longer please ask the receptionist when you book for an extended appointment.
Late Arrivals If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments. Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. Please be assured that your confidentiality will be maintained at all times.
Test ResultsPlease contact the surgery to get the results of any test that you have had done after 2.00. Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details Can we contact you in an emergency? Please notifiy us if you change your address, telephone or mobile number. We may need to contact you pending results of tests. Suggestions and Complaints We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input.
The Health Visitor is involved in promoting health relating to the early years within the community. A child health clinic is held weekly, details of which are available from the practice. If you have any concerns regarding the health and well being of your child (e.g. infant feeding), please contact the Health Visitor on their direct line 01256 376558. Baby clinics around Basingstoke please click here
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