Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems. If you feel you will need longer please ask the receptionist when you book for an extended appointment.
Late Arrivals If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments. Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. Please be assured that your confidentiality will be maintained at all times.
Test ResultsPlease contact the surgery to get the results of any test that you have had done after 2.00. Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details Can we contact you in an emergency? Please notifiy us if you change your address, telephone or mobile number. We may need to contact you pending results of tests. Suggestions and Complaints We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input.
There are various ways to obtain repeat prescriptions for your regular medications
Please note it takes 3 working days to process a prescription and those returned by post can take up to a week.
Please ensure you order your medication in good time.
The Rooksdown Pharmacy is on site for your convenience.
The opening hours are:
New Services provided
Rooksdown pharmacy is a family run business, husband and wife team, here to provide a friendly, efficient service to the local community, with a personal touch.
Mr Rakesh Odedra MRPharm.S, and Mrs Reena Odedra MRPharm.S.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
The charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 3 full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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