Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment. 


Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

Cold and Flu
Back Pain
Diarrhoea
First Aid

Cold or Flu

 

Resources

Colds & Flu
A factsheet on the causes, symptoms, treatment & prevention of colds & the flu

NHS Choices - is it the common cold or the flu?
Colds and flu can share some of the same symptoms (sneezing, coughing, sore throat) but are caused by different viruses, and flu can be much more serious.  Find out more.

Seasonal Flu Vaccination

Influenza – flu – is a highly infectious and potentially serious illness caused by influenza viruses.  Each year the make-up of the seasonal flu vaccine is designed to protect against the influenza viruses that the World Healflujabsth Organization decide are most likely to be circulating in the coming winter.

Regular immunisation (vaccination) is given free of charge to the following at-risk people, to protect them from seasonal flu:

  • people aged 65 or over,
  • people with a serious medical condition
  • if you are pregnant
  • people living in a residential or nursing home
  • the main carers for an elderly or disabled person whose welfare may be at risk if the carer becomes ill
  • healthcare or social care professionals directly involved in patient care

Resources

For more information on flu immunisation, including background information on the vaccine and how you can get the jab, see Seasonal flu jab.

HPA - Season Flu Guide

RCGP & RPS Joint Statement on Flu Vaccines

Seasonal Flu guide

These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice.
 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website