News:

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment.
 
 
Surgery Extended Hours
These appointments are for pre-bookable routine appointments only and CANNOT be booked on the day. It is hoped this will provide a better, more convenient service for our working patients. Any urgent medical problems will be directed to the out of hours service.
Extended hours: Monday 7.30am to 8.30am, 6.00pm to 7.30pm


Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

Travel Information and Holiday Health

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.  There is further information about countries and vaccinations required on the links below

EuropeEurope & RussiaNorth AmericaNorth America
Central AmericaCentral AmericaindiaSouth America
egyptCarribeanlithuaniaAfrica
bulgariaMiddle EastpolandCentral Asia
chinaEast AsiachinaAustralasia and Pacific
 

It is important to make this initial appointment as early as possible  - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations.  These vaccines have to be ordered as they are not a stock vaccine.  Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Most travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable service.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

clock2Travel Questionnaire

Holiday Health

It is always a wise precaution to pack some essential items in case of illnesss on holiday.
Do choose medicines according to your needs and the country you are visiting.
If you take prescription medicines regularly remember to pack then too.

HOLIDAY KIT

  • Paracetamol
  • Travel sickness tablets
  • Plasters
  • Rehydration solutions such as Dioralyte
  • Anti-diarrhoeal, eg Imodium
  • High factor sunscreen; calamine lotion

IMMUNISATION

  • Always check whether you need any immunisations or malarial tablets before you travel
  • Seek advice well in advance in case you need a course of injections

 Masta Travel clinics

The Rooksdown Practice does not offer routine free NHS travel inoculations as part of our service.   However,  Masta Travel Clinic holds a private clinic at the Beggarwood Surgery on the following days:

Tuesday 12 noon to 5pm

Wednesday 9am to 2pm

Thursday 12 noon to 5pm

Friday 9am to 12 noon

Masta Travel Clinic offer travel vaccines and anti-malarias, plus up-to date travel health advice tailored to your travel specifications. 

Ideally it is best to seek advice from your travel health advisor 6-8 weeks before travel, as some vaccinations require a course of 2 or 3 doses over 1 month.  However, for those with less time, a visit to the clinic is still worthwhile.

For a appointment please telephone 01256 396490

Prices available upon request or from the website www.masta.com 

OTHER ESSENTIALS TO PACK

  • Anti-malarials
  • Water purification tablets
  • Insect repellent
  • Condoms/ other contraceptives

MEDICAL INSURANCE

  • Arrange medical insurance
  • Obtain a European Health Insurance Card from the Post Office if you are travelling in Europe. This will entitle you to free or reduced cost medical care within the EU. Take the card with you on holiday. (Care can still be very expensive even with an E111 form.) To obtain a E111 card on line:  www.e111.org.uk