News:

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment.
 
 
Surgery Extended Hours
These appointments are for pre-bookable routine appointments only and CANNOT be booked on the day. It is hoped this will provide a better, more convenient service for our working patients. Any urgent medical problems will be directed to the out of hours service.
Extended hours: Monday 7.30am to 8.30am, 6.00pm to 7.30pm


Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

Practice Based Commissioning

Practice Based Commissioning

The local Hampshire Primary Care Trust holds the budget for local medical services.  They will ask (or commission) local groups who provide medical services to put forward a plan to provide a specific service.

Practice based commissioning (PBC) is about involving GP praactices and other health and primary care professionals in the commissioning of services.  The government feels that practice based commissioning will lead to high quality services for patients in local and convenient settings. 

Hampshire Health is a partnership of local GPs (which is called North Hant's Alliance) with Assura Medical.  Your doctor, by being a part of Hampshire Health, has a business interest in some of the services. 

Your doctor may refer you for a service through Hampshire Health.  This is a new organisation created to provide health care services in our area.  It is particularly focused on providing services in the community which may have previously been carried out at the hospital.   The providers will be a selection of qualified clinicians including Consultants, GPwSis (General Practitioners with Special Interests) and GPs, as well as other professionals allied to medicine and other specialists.

It provides the opportunity for local clinicians working together, with a shared vision of how healthcare can be delivered more effectively and efficiently, to add value for patients.  This will bring services closer to them and with efficient business planning, help to maximise the finances available to Hampshire PCT.

Current services:   3 musculoskeletal clinics in Basingstoke, 
                              Aldershot and Bordon.   

                              Sigmoidoscopy services in Tadley.

Future services:     ENT referrals will be put through Referral Advisory Service
                              (RAS) in August.

                              East Hants Gynaecology service due to start September.

If you have any questions about it, or about Hampshire Health, please do not hesitate to speak to your doctor about them or contact Hampshire Health on www.assurahampshirehealth.co.uk.