News:

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment.
 
 
Surgery Extended Hours
These appointments are for pre-bookable routine appointments only and CANNOT be booked on the day. It is hoped this will provide a better, more convenient service for our working patients. Any urgent medical problems will be directed to the out of hours service.
Extended hours: Monday 7.30am to 8.30am, 6.00pm to 7.30pm


Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

Improving Practice Questionnaire March 2009

Improving Practice Questionnaire March 2009

We would like to thank all of our patients who participated in our annual practice questionnaire.  We have now had these analysed and the results returned.

We are delighted to announce that the practice has achieved a 73% score.  This is up on last year's 69% and above the national mean, which is 61%.

We are sent samples of the free text component of the questionnaire and are very flattered by the comments.  It is so rewarding, when all the staff work so hard in ever diminishing resources, to have such positive, motivational comments.

We are also send our negative comments and these are always discussed to see if we can improve.  The main negative comments are:-

  • Needing a purpose-built building
  • Comfort of waiting room
  • Length of wait - some GPs run late
  • Quicker call back from Nurse Practitioner

We have arranged a meeting with a lay assessor of the Hampshire Primary Care Trust to visit the practice to discuss our 4 hightest ratings and 4 lowest ratings and form an action plan.  The results of this and his written report will be posted on this site, once received.