News:

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment.
 
 
Surgery Extended Hours
These appointments are for pre-bookable routine appointments only and CANNOT be booked on the day. It is hoped this will provide a better, more convenient service for our working patients. Any urgent medical problems will be directed to the out of hours service.
Extended hours: Monday 7.30am to 8.30am, 6.00pm to 7.30pm


Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

Useful Numbers and Local Services

USEFUL NUMBERS AND LOCAL SERVICES

Alcoholics Anonymous

24 hour and information line, Tel 0845-769 7555

www.alcoholics-anonymous.org.uk 

Basingstoke & North Hampshire NHS Foundation Trust Hospital
01256 473202
Website:  www.northhampshire.nhs.uk/

Basingstoke & Deane Borough Council www.basingstoke.gov.uk/

Basingstoke Counselling Service  www.basingstokecounselling.org

Bridge Centre
01256 316300

Citizens Advice Bureau offers free, impartial, confidential, advice and support for everyone.  www.basingstokecab.co.uk

Community Alcohol Team

01256 818210

Community Drugs Team

01256 362000

 Connexions

01256 819576 -Connexions Centre, Sun Alliance House, 37-41 Wote Street, Basingstoke RG21 7NF

The Connexions Centre provides information and advice to young people aged 13-19 on careers, training, education, housing, health & relationships, rights, money & benefits, volunteering opportunities and much more.e-mail: connexions@hants.gov.uk

CRUSE Bereavement Care,   

01344 411919 

Basingstoke Support Group Drop-In Wednesday 6.45pm to 8.45pm at the Bridge Centre, New Road

Direct gov.  For easy  access to the public services you use and the information you need, delivered by the UK government www.direct.gov.uk/en/index.htm.  Find out  if you are entitled to any benefits or allowances.

Divorce Recovery Workshop

Basingstoke - For General enquiries: 07000 781 889

GUM – Genitourinary Medicine Clinic  - Sexual Health Clinic
01256 313333 Direct line

NHS Direct -  can advise you if you are unsure if you need to contact the surgery. They also have a health information service to give you further details about existing conditions and further support and literature. Telephone 0845 46 47. For more information: www.nhsdirect.nhs.uk

The Nurse Practitioners at the surgery are also happy to offer advice.

Older People's Area Link (organised by Age Concern and Hampshire County Council)

 Are you an older person who .is new to the area? Feeling isolated?  Lonely and wish to meet people?  Finding it difficult to cope?  Then an OPAL volunteer would be happy to help!  To contact an OPAL volunteer call this free number:  0800 328 7154.  They will be happy to chat on the phone or come and see you at home.

Parklands
01256 817718

Rape & Sexual Abuse Crisis Centre - Basingstoke

Voluntary agency offering confidential help for anyone (male or female) who has been affected by rape or sexual abuse.

Tel: 01256 840224

Relate Counselling Service

 01256 324364

www.relatebasingstokea.org.uk The Orchard, White Hart Lane, Basingstoke, RG21 4AF, Tel: 01256 423844.  Services offered:  relationship counselling, sex therapy, family counselling, counselling for young people

Samaritans

08457 90 90 90

 www.samaritans.org/basingstoke

Tel: 01256 462333, National number  08457 90 90 90.  People contact the Samaritans for completely individual reasons. Commonly mentioned are relationships, work, lack of money, stress and feeling suicidal.  If you prefer, you can call into the branch and discuss your feelings with someone face to face.

Social Services
01256 320901 
 

Voluntary Services

www.e.volve.org.uk voluntary and community groups in Hampshire

 

The Rooksdown Surgery takes every reasonable step to ensure the validity of organisations on the website but cannot guarantee the quality of services offered. The inclusion of an organisation does not imply a recommendation or endorsement by The Rooksdown Surgery.