Update on the future of primary medical care provision from Rooksdown and Beggarwood surgeries from NHS North Hampshire Clinical Commissioning Group
We are pleased to share further news on the future of primary medical care provision from Rooksdown and Beggarwood surgeries.
After careful consideration Bramblys Grange Medical Partnership has confirmed that they would like to take over Rooksdown Practice as a Branch site. We are now working with the practice to determine when they will start to operate services from the Rooksdown site, this will include further discussions with the staff and supporting them during the transition.
Patients registered within the Rooksdown Practice boundary will not need to do anything, as they will automatically be re-registered with Bramblys Grange Medical Partnership and the practice will remain open.
Whilst the range of services available at the practice will initially remain as they currently are, Bramblys Grange Medical Partnership is keen to develop these in the future.
We are continuing to look at the future arrangements for Beggarwood Surgery. The surgery remains open and is providing services.
Finding a new provider to look after the patients from Beggarwood Surgery and provide high quality primary care services remains our shared ambition. If this is not possible, then patients will be helped to register with another local practice.
We will continue to keep patients and their representatives updated, including through the practice and CCG websites – www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
Stakeholder and patient briefing May 2019
Update on the future of primary medical care provision from Rooksdown and Beggarwood surgeries
Following the mutual decision by Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) for the current contract to be terminated, the CCG has been considering future options for both practices.
The CCG wanted to ensure that the views of patients at the practices were taken into consideration and invited all patients to complete a survey and attend drop-in events held at the practices. Patients told us that they would like:
- To be able to see permanent clinical staff through flexible appointments (online, telephone, pre-bookable)
- Customer service to improve, particularly communication with patients
- The quality of services to improve, particularly some of the care provided by locums
- To be able to access a wider range of services, such as dieticians, sexual health, smears, travel vaccines, health checks, increased blood tests, extended access and online services
- To receive continuity of care by being able to see the same healthcare professional when needed.
Patients also raised concern about the travel distances to alternative sites for some services.
The CCG has also been in discussion with other local practices to see if there are other options for providing these services and these are continuing.
The practices both remain open and the CCG has worked with them to make a number of changes to how they provide services. These include:
- Changing the appointment booking system so patients can book future appointments
- Securing the current locums until the end of July, which can be extended if needed, to ensure patients receive continuity of care during this interim period
- Promoting the services currently available to patients, such as extended access appointments
- Securing an interim practice manager who can provide support to the team to make sure patients’ concerns are addressed.
We will continue to provide updates on the practice and CCG websites – www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
Face-to-face drop in events
Thank you to those who took time to attend one of the face-to-face drop-in events or complete a survey and share your views. The results from the survey, feedback we received at the drop-in events and sent directly to us has been analysed and the themes are detailed in our engagement report. We are now taking these themes into consideration as we review the future options for the practices. Click Here
Frequently asked questions...…….
Why is our surgery changing?
Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) agreed that a six-month notice of contract termination would begin on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.
BUT GP services won’t be ending at your surgery. The CCG is totally committed to continuing to commission GP/primary care services from both practice sites and put in place new arrangements which will be effective from September, so there is a seamless and continuous service for you. The CCG is exploring the different options which include an open-market procurement of a new contract with a new provider at the same locations. Another option is for us to work with other local and existing providers.
What should we, as patients, do?
There is no need for you to do anything – and, while we completely understand you will have concerns Rooksdown Practice and Beggarwood Surgery both remain open, and patients can continue to access all of the same services. Patients are asked not to re-register at another practice at this time.
Thank you to those who took time to attend one of the face to face drop in events held this week. At the events patients were able to meet staff from NHS North Hampshire Clinical Commissioning Group and ask questions and share any concerns or thoughts. We also shared a frequently asked questions leaflet which is available here. FAQs
There is still time to complete the patient survey and we would encourage all patients at the practices to do this as your views will help shape the future of your primary care health services.
Over the coming weeks we will be posting on the website the results and themes from the survey and drop-in events.
Update on the future primary medical care provision from Rooksdown practice (Rooksdown and Beggarwood surgeries) and North Hampshire CCG
Patient survey – Help us shape the future of your local primary medical services - 26 March 2019
As part of our planning, the CCG would really value the views of patients registered at the practice about which services they currently use, which they most want maintained, or if they would like any new services introduced, or existing ones improved.
These views will be shared with the new provider to ensure that primary care services not only continue but can also be improved in the future.
This survey is available online https://www.smartsurvey.co.uk/s/beggarwoodandrooksdown/ and the deadline for patients to respond is midnight on Sunday, 12 May, 2019. We will also be writing to patients about the survey and inviting them to share their views.
Stakeholder and patient briefing - 13 March 2019
Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) have by mutual agreement decided that six-month notice of contract termination would commence on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.
We appreciate that this news may cause concern – but there is no need to be alarmed. The Practices will remain open and existing and new patients will continue to have access to the same services that they do now, whilst future plans are formally put into place and shared with patients and the public. The CCG is considering what options are available for the future provision of services and are engaging with existing patients and other stakeholders to understand their views. These views will be used to decide inform on the final option. In addition, the CCG has also been talking to other local practices to determine if there are other options for the provision of these services. All existing patients will receive a letter in the coming weeks informing them of the change and inviting them to complete a survey to gather their views about current and future provision of services.
We know that many of the patients value the practice staff and it is likely that they may be able to transfer to the new provider(s). In the meantime, the CCG and Cedar Medical Ltd are making sure that all of the staff are being supported through the change process.
The CCG is in regular contact with the practice and is providing additional resource during the transition period to ensure that patients are able to access the care they need on both the Rooksdown and Beggarwood sites. We are also attending the Rooksdown and Beggarwood Patient Participation Group (PPG) to update members and address concerns and questions that patients may have.
Updates will be posted on the CCG’s website at www.northhampshireccg.co.uk/beggarwoodandrooksdown/.
We are pleased to announce that we will be offering you and your family even better access to GP appointments. As well as the pre-bookable appointments now available Monday to Saturday, from October 2018, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 9:00am – 1:00pm and on bank holidays.
These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.
These appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice, or calling on 01256 399710 or 01256 396500 during normal practice hours: 08.30 - 18.00.
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. The latest patient update is available here, The back issues of the patient info sheet can be found by clicking on the have your say tab at the top of the page, selecting patient participation group, then clicking on the patient info sheet tab. This lists the past patient information sheets and has link so that you can view these sheets.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
We are looking for more people to join our Patient Participation Group. If you are interested please click on the link on the have your say tab at the top of this page and fill in the form or contact the surgery for further information.
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Our mission is to provide best care for our patients using the available resources, and to be the best practice we can be by becoming a high performing learning organisation.
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(Site updated 18/06/2019)