AS OF THE 1ST DECEMBER 2014 THERE WILL BE A WALK IN SERVICE FOR EMERGENICES ONLY BETWEEN 09.30AM AND 10.30AM Monday - Friday. (THIS IS FOR EMERGENCIES ONLY – ROUTINE PROBLEMS WILL NOT BE DEALT WITH AND YOU WILL BE ASKED TO BOOK A ROUTINE APPOINTMENT)
From 1st July 2014-30th September 2014 the practice had 3014 booked appointments. 210 of these failed to turn up. PLEASE RING THE PRACTICE ASAP IF YOU ARE UNABLE TO ATTEND.
Whose Health is it Anyway? –
Helping the NHS understand and act on what really matters to patients and carers
There is increasing focus in the NHS on supporting patients to be in control of their own health and well-being. To make this a reality, patients and carers are going to need to be in the driving seat to ensure care and support is built around what matters to them most. An exciting project is taking place across the South of England working with patients and carers to understand, from their own perspective, what is important to them in managing their health and care better.
Your views matter - what help do you need to manage and make decisions about your health and well-being? What helps you feel in control of your own care and what gets in the way?
The aim of the project is to gain feedback from as many patients and carers as possible and your views will help us understand and act on what really matters to you. You will be helping to ensure that the voices of patients and carers are at the centre of decision making about future commissioning priorities.
To start the discussion, we should be grateful if you could please take a few minutes to complete the survey on the attached link:
If you would like to be more involved in helping us gain more detailed understanding, there is opportunity in the survey to indicate your willingness to take part in a telephone interview or group discussions (both online and face to face groups).
Thank you for taking the time to complete this survey.
If you require any further information, please do not hesitate to contact Ferne Haxby on email@example.com and she will be happy to assist you.
Introducing Online Appointments!
The Rooksdown Practice is now offering our patients the choice of booking routine GP appointments online with effect from Wednesday 1st August 2012.
Please note that you will need to register for this service via the links from this website.
If you are unable to attend an appointment with one of the doctors please telephone or use the electronic booking system to cancel your appointment.
Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems. If you feel you will need longer please ask the receptionist when you book for an extended appointment.
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.
During January 2013, 61 patients failed to attend their GP appointment and 30 patients failed to attend their nurse appointment. All non attendances are recorded
Can we contact you in an emergency? Please notifiy us if you change your address, telephone or mobile number. We may need to contact you pending results of tests. Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input.