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From 1st July 2014-30th September 2014 the practice had 3014 booked appointments. 210 of these failed to turn up. PLEASE RING THE PRACTICE ASAP IF YOU ARE UNABLE TO ATTEND.

Whose Health is it Anyway? –

Helping the NHS understand and act on what really matters to patients and carers


There is increasing focus in the NHS on supporting patients to be in control of their own health and well-being. To make this a reality, patients and carers are going to need to be in the driving seat to ensure care and support is built around what matters to them most. An exciting project is taking place across the South of England working with patients and carers to understand, from their own perspective, what is important to them in managing their health and care better.

Your views matter - what  help do you need to  manage and make decisions about your health and well-being? What helps you feel in control of your own care and what gets in the way?

The aim of the project is to gain feedback from as many patients and carers as possible and your views will help us understand and act on what really matters to you. You will be helping to ensure that the voices of patients and carers are at the centre of decision making about future commissioning priorities.

To start the discussion, we should be grateful if you could please take a few minutes to complete the survey on the attached link:



If you would like to be more involved in helping us gain more detailed understanding, there is opportunity in the survey to indicate your willingness to take part in a telephone interview or group discussions (both online and face to face groups).


Thank you for taking the time to complete this survey.


If you require any further information, please do not hesitate to contact Ferne Haxby on and she will be happy to assist you.




Introducing Online Appointments!


The Rooksdown Practice is now offering our patients the choice of booking routine GP appointments online with effect from Wednesday 1st August 2012.


Please note that you will need to register for this service via the links from this website.


If you are unable to attend an appointment with one of the doctors please telephone or use the electronic booking system to cancel your appointment.

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment. 

Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.

Non attendance

During January 2013, 61 patients failed to attend their GP appointment and 30 patients failed to attend their nurse appointment.   All non attendances are recorded

Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

The Rooksdown Practice

The Rooksdown doctors' surgery in Basingstoke provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like.


***** PLEASE NOTE THE AVENUE/PARK PREWETT ROAD reconstruction work starts on 01/12/14 this road will be closed for 17weeks. Please see details below.****

Draft poster_ [1].pdf road Closure.pdf

Notice on road closure form 1st December 2014 for 17 weeks at The Avenue (3)[1].docx

Opening Times

The surgery is open Monday to Friday 8.30am to 6.00pm.

Access for the Disabled

The practice has access for wheelchair users. Disabled toilet facilities are available.

Interpreting Service

The Surgery has access to an interpreting service.

Your GP Cares (Item from the BMA)

The environment in which GPs are striving to provide services is increasingly challenging.

The burning issues are:

  • An increased demand on general practice caused by demographic changes, more complex health needs and some care moving out of hospitals is all contributing to unsustainable pressures on GP services.
  • Based on the current number of doctors working as GPs, and the staff who support them in the general practice team, there are simply not enough hours in the day to meet everyone’s needs.
  • Practices are struggling to recruit to vacant posts in their practices and to find locum cover so that patients can still be seen if a colleague is sick or absent.
  • The increasing demand and workload pressures are leading to low morale and stress causing many GPs to leave the profession or to consider early retirement.
  • Many GP practice buildings are old and need investment to create more room for patients to be seen or simply to make them fit for purpose.
  • GPs and their practice teams must have greater support to deliver high quality services that meet the requirements of all their local patients.

Please "click" on the link below to watch the GP Cares video:


Facebook Visit us on Facebook

The Rooksdown practice Patient Charter

Patient Charter

The NHS Constitution

Please see link below to details of the NHS constitution.



The Friends and Family Test

The Rooksdown Surgery are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.

To complete this survey, please click on the "icon" below.

Introducing Patient Access

The Rooksdown Surgery are pleased to offer patients the opportunity to have online access to a summary view of their medical record including - Summary, Medications, Immunisations and Allergies.

If you wish to express your interest in this service, you will need to contact the surgery on 01256 399710.

The surgery will then provide you with a form detailing your "Registration details". You will need to collect this form from the Reception desk at the surgery (this cannot be posted to you). We will also require to see photo ID and proof of address, for example a utility bill or similar at the time of collection.

Before you can use your "Patient Access" account, you will need to register the account by providing some personal information, including name, date of birh and choosing a password. Full details on how to do this will be explained on the form, mentioned above.

You can "Register" and "Log" into Patient Access by clicking on the icon below.


(Site updated 30/03/2015)
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