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Whose Health is it Anyway? –

Helping the NHS understand and act on what really matters to patients and carers


There is increasing focus in the NHS on supporting patients to be in control of their own health and well-being. To make this a reality, patients and carers are going to need to be in the driving seat to ensure care and support is built around what matters to them most. An exciting project is taking place across the South of England working with patients and carers to understand, from their own perspective, what is important to them in managing their health and care better.

Your views matter - what  help do you need to  manage and make decisions about your health and well-being? What helps you feel in control of your own care and what gets in the way?

The aim of the project is to gain feedback from as many patients and carers as possible and your views will help us understand and act on what really matters to you. You will be helping to ensure that the voices of patients and carers are at the centre of decision making about future commissioning priorities.

To start the discussion, we should be grateful if you could please take a few minutes to complete the survey on the attached link:



If you would like to be more involved in helping us gain more detailed understanding, there is opportunity in the survey to indicate your willingness to take part in a telephone interview or group discussions (both online and face to face groups).


Thank you for taking the time to complete this survey.


If you require any further information, please do not hesitate to contact Ferne Haxby on and she will be happy to assist you.




Introducing Online Appointments!


The Rooksdown Practice is now offering our patients the choice of booking routine GP appointments online with effect from Wednesday 1st August 2012.


Please note that you will need to register for this service via the links from this website.


If you are unable to attend an appointment with one of the doctors please telephone or use the electronic booking system to cancel your appointment.

Routine Appointments Appointments are for 10 minutes which means we can only deal with 1 major problem or several minor problems.  If you feel you will need longer please ask the receptionist when you book for an extended appointment. 

Late Arrivals
If you arrive 10 minutes or more late for your appointment you may be asked to book another appointment. In order to keep to appointment times, it is important that you are punctual. Same Day Appointments
Your request for a same day appointment may be passed to a Nurse Practitioner or a Doctor. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the problem. They can prescribe medicines if necessary.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.
You may be offered an appointment that day or in the near future depending upon the medical urgency of the problem. Please plan ahead for routine consultation with GP's.
Please note that all the calls are recorded to protect the patient and surgery staff. Please be assured that your confidentiality will be maintained at all times.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Test Results
Please contact the surgery to get the results of any test that you have had done between 12.00 and 5pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed and reported. X-rays and ultrasounds take 7 days and cervical smears 8-10 weeks.

Contact details
Can we contact you in an emergency?  Please notifiy us if you change your address, telephone or mobile number.  We may need to contact you pending results of tests.  Suggestions and Complaints
We aim to give a high quality service. Please approach any member of staff if you have a suggestion, complaint or comment. We value your input. 

The Rooksdown Practice

The Rooksdown doctors' surgery in Basingstoke provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like.


Opening Times

The surgery is open Monday to Friday 8.30am to 6.00pm.

Access for the Disabled

The practice has access for wheelchair users. Disabled toilet facilities are available.

Interpreting Service

The Surgery has access to an interpreting service.

Named accountable GP

All patients have a named accountable GP at this practice, if you require further details please ask at reception.

Your GP Cares (Item from the BMA)

The environment in which GPs are striving to provide services is increasingly challenging.

The burning issues are:

  • An increased demand on general practice caused by demographic changes, more complex health needs and some care moving out of hospitals is all contributing to unsustainable pressures on GP services.
  • Based on the current number of doctors working as GPs, and the staff who support them in the general practice team, there are simply not enough hours in the day to meet everyone’s needs.
  • Practices are struggling to recruit to vacant posts in their practices and to find locum cover so that patients can still be seen if a colleague is sick or absent.
  • The increasing demand and workload pressures are leading to low morale and stress causing many GPs to leave the profession or to consider early retirement.
  • Many GP practice buildings are old and need investment to create more room for patients to be seen or simply to make them fit for purpose.
  • GPs and their practice teams must have greater support to deliver high quality services that meet the requirements of all their local patients.

Please "click" on the link below to watch the GP Cares video:

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The Rooksdown practice Patient Charter

Patient Charter

The NHS Constitution

Please see link below to details of the NHS constitution.



The Friends and Family Test

The Rooksdown Surgery are now offering patients the opportunity to complete a small patient survey, The Friends and Family Test.

To complete this survey, please click on the "icon" below.

Patient Access

Statement of intent for detailed access to records online

Plan to Meet GMS 2015-16 Contractual Requirement for Patient Online Services

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from Monday 21st March 2016. The Practice has a strict policy in place for the granting of such access requests.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:
• to book, view, amend, cancel and print appointments online
• to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
• to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We publicise and promote our online services to our practice’s patients through the practice website, practice waiting room l posters and the PPG Online Forum.

If you wish to express your interest in this service, you will need to contact the surgery on 01256 399710.

The surgery will then provide you with a form detailing your "Registration details". You will need to collect this form from the Reception desk at the surgery (this cannot be posted to you). We will also require to see photo ID and proof of address, for example a utility bill or similar at the time of collection.

You can "Register" and "Log" into Patient Access by clicking on the icon below.


Public and Patient Consultation on In-hours Urgent Care Services


This survey has been compiled to collect the views of the public and patients regarding the development of a new In-hours Urgent Care (IHUC) service. By the term "In-hours", we mean that period of the day from 08:00 am to 6:30 pm, Monday to Friday. The objectives of the service will be the improvement of patient access and accompanying speed of access to on-the-day consultation, which will in turn:


- reduce footfall at the local A&E from patients who should be seen in primary care; and


- free up more GP time to concentrate on the case management of older patients and those with more complex needs, so as to reduce the number of avoidable conveyances and emergency admissions to acute hospital facilities.


We hope that you will take this opportunity to contribute to our work so that our solution is correctly tailored to reflect the views and expectations of our local population. Once developed, we aspire to test the new service in a small number of geographically close practices to prove the concept, before extending the scheme to cover the whole population of patients registered with a GP practice in the North Hampshire locality. This delivery will be affected through a single hub operating on behalf of the selected practices: when fully deployed across the locality we expect to operate the service from 3 or more hubs to minimise travel distance for patients.


The survey should only take a few minutes to complete and we appreciate you taking the time to help us get it right! Your responses will be treated in the strictest confidence; they will only be used to help shape our IHUC service offering and will not be shared with any other organisation. Please click on the link below to get started.

(Site updated 01/04/2016)
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